FAQ

Shipping and delivery

Where will my order ship from?

Some products offer a shipping-origin choice. Select the option you want on the product page and check the selected variant before checkout. A U.S. option is fulfilled from that location only when that variant is in stock there. If it becomes unavailable, we will contact you with an alternative or a full-refund cancellation option.

What will shipping cost, and when will my order arrive?

We normally process orders within 1–2 business days. Available shipping methods, charges and estimated delivery dates depend on the selected variant and destination; you can review them at checkout before payment. Delivery dates are estimates. Read our shipping policy.

Returns and support

Can I return a sale item?

Yes. Regular-priced and sale-priced items follow the same 30-day return policy. Custom-made items and gift cards may have different change-of-mind rules. If an item is defective, damaged or incorrect, contact us for return instructions. Read our return and refund policy.

How do I ask for help?

Email sales@pknightpro.com with your order number for order, shipping or return questions. For product selection, tell us which controller, connector and power option you need.

Choosing a DMX network node

Do all Pknight nodes support sACN or RDM?

No. Support varies by model. Use the Art-Net & sACN node comparison table to compare protocol, RDM, power and DMX input/output direction before ordering.