Replacement Parts
Q: What happens if my product cannot be repaired (e.g., due to discontinued parts)?
A: If your product cannot be repaired, we will, at our sole discretion, provide a solution through one of the following options:
- Replacement: We will replace your product with the same model or a new product of comparable or superior specifications and value.
- Prorated Refund: If a replacement is not feasible, we may issue a refund based on the original purchase price, prorated for the time elapsed since the date of purchase.
Q: What if the parts needed for my repair are no longer available because my model is discontinued?
A: This is a common scenario where a product may be deemed unrepairable. In such cases, we reserve the right to replace it with a product of equal or greater value and functionality.
Q: Are the replacement parts used in repairs new?
A: Yes, we promise that all parts used in warranty repairs will be new or refurbished parts that meet or exceed the performance and reliability of new parts.
Q: Do the replaced parts come with their own warranty?
A: Replaced parts do not carry a separate warranty period. However, the entire repaired product is covered for the remainder of the original 12-month warranty or for 90 days from the service date, whichever is longer.
Q: If only a small part needs to be replaced, will you repair the product or replace the entire unit?
A: This is determined at the discretion of our technical service team based on the nature of the fault and repair feasibility. Our primary goal is to resolve your issue effectively and reliably, whether through a part replacement or a full unit exchange, in accordance with the warranty policy.
Q: What are the consequences if the damage was caused by my own disassembly or use of non-official parts?
A: This will void your warranty. Any unauthorized modification, disassembly, or use of parts not obtained through our official channels is not covered by the warranty, and you may be responsible for the cost of any subsequent repairs.
Q: How can I check if a part needed for my product's repair is in stock?
A: Our customer service center works closely with our repair department. Once you file a warranty claim, our technicians will assess the product and confirm parts availability as part of the process. If you have a specific concern, please feel free to raise it when you contact customer service.
